Terms & Conditions – Javino Dry Fruits

Last Updated: 21 August 2025

Welcome to Javino Dry Fruits ("Company", "we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of our website www.javino.in (the “Website”), mobile application, services, features, and all transactions relating to the purchase and sale of dry fruits, nuts, seeds, and allied products (“Products”).

By accessing, browsing, or purchasing from our Website, you (“User”, “Customer”, “You”, “Your”) agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

1.1 By using the Website, creating an account, or purchasing our Products, you acknowledge that you have read, understood, and agreed to these Terms.
1.2 If you do not agree with any part of these Terms, you must not access or use our Website.
1.3 These Terms constitute a binding agreement between you and Javino Dry Fruits.

2. Definitions

For the purpose of this Agreement:

• "Company" / "We" / "Us" refers to Javino Dry Fruits, a proprietorship/partnership/private limited entity registered under Indian law.

• "Website" refers to www.javino.in and all associated subdomains.

• "Products" include dry fruits, nuts, seeds, dates, figs, berries, and related food items sold by us.

• "User" / "Customer" / "You" means any person or entity who accesses or uses our Website.

• "Order" refers to the request placed by a Customer to purchase Products through the Website.

• "Delivery Partner" means third-party courier/logistics services engaged for shipping.

3. Eligibility

3.1 You must be at least 18 years of age to use this Website and purchase Products.
3.2 By using this Website, you represent that you are legally capable of entering into binding contracts under applicable law.
3.3 If you are registering on behalf of a business or entity, you represent that you have the authority to bind such entity to these Terms.

4. User Accounts

4.1 To access certain features or place an order, you may be required to create a User account.
4.2 You are responsible for maintaining the confidentiality of your login credentials.
4.3 You agree not to share your account with others or impersonate another person.
4.4 Javino Dry Fruits is not liable for any unauthorized use of your account.

5. Products & Services

5.1 Product Information – We make every effort to display accurate product descriptions, nutritional values, weight, and images. However, slight variations may occur.
5.2 Quality Disclaimer – Our dry fruits are 100% natural, sourced from reputed farms and suppliers. Natural variations in color, texture, and taste are normal and not considered defects.
5.3 Health & Nutrition Disclaimer – Products are not intended to diagnose, treat, cure, or prevent any disease. Customers with allergies should check ingredient details before purchase.
5.4 Pricing Policy – Prices are listed in Indian Rupees (INR) and may be subject to taxes, shipping charges, and international duties.
5.5 Product Availability – All Products are subject to availability. We reserve the right to discontinue or limit quantities at any time.

6. Orders & Payments

6.1 Order Placement – By placing an order, you confirm that all information provided (address, contact, payment details) is accurate.
6.2 Payment Methods – We accept credit cards, debit cards, UPI, net banking, wallets, and international payment gateways.
6.3 Secure Transactions – Payments are processed via secure third-party gateways. We do not store sensitive payment information.
6.4 Order Confirmation – You will receive an email/SMS confirmation once your order is successfully placed.
6.5 Order Cancellation by User – Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
6.6 Order Cancellation by Company – We may cancel orders in case of fraud detection, payment failure, stock unavailability, or system errors.

7. Shipping & Delivery

7.1 Delivery Coverage – We deliver across India and selected international locations.
7.2 Domestic Delivery – Orders are generally shipped within 1–3 business days. Standard delivery time: 3–7 working days.
7.3 International Delivery – Delivery time may vary depending on customs clearance and international courier policies.
7.4 Shipping Charges – Displayed at checkout; international orders may include customs duties borne by the buyer.
7.5 Delay Disclaimer – We are not liable for delays caused by courier services, natural calamities, strikes, or events beyond our control.

8. Returns, Refunds & Replacement

8.1 Due to the perishable nature of our Products, returns are not accepted unless the product is defective or damaged upon delivery.
8.2 Eligibility for Refund/Replacement:

• Product delivered is expired or spoiled.

• Wrong product delivered.

• Package damaged during transit.
  8.3 Customers must raise a complaint within 48 hours of delivery with photos/videos as proof.
  8.4 Refund Mode: Refunds will be processed via the original payment method within 7–10 business days.
  8.5 Non-Returnable Items: Opened packs, partially consumed Products, or Products without original packaging are non-returnable.

9. User Conduct

9.1 You agree not to use the Website for unlawful purposes.
9.2 Prohibited activities include:

• Attempting to hack or disrupt our Website.

• Using automated tools to access or scrape content.

• Misrepresentation or fraudulent activities.

• Posting offensive, defamatory, or misleading content.

10. Intellectual Property

10.1 All trademarks, logos, content, product images, and designs displayed on the Website are the property of Javino Dry Fruits.
10.2 Users may not copy, reproduce, distribute, or exploit content without prior written consent.

11. Third-Party Services & Links

11.1 Our Website may contain links to third-party websites.
11.2 We are not responsible for the content, terms, or policies of external websites.
11.3 Payments and deliveries may involve third-party service providers; we are not liable for their actions.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, Javino Dry Fruits is not liable for:

• Indirect or consequential damages.

• Loss of profits, data, or goodwill.

• Health issues arising from consumption beyond recommended use.

13. Indemnification

You agree to indemnify and hold harmless Javino Dry Fruits, its employees, and affiliates against any claims, damages, or expenses arising from your misuse of the Website or violation of these Terms.

14. Disclaimers

14.1 All Products are sold “as is” without warranties except as expressly mentioned.
14.2 Nutritional information is for general reference only.
14.3 Website may occasionally contain errors or omissions in product descriptions or pricing.

15. Force Majeure

We are not responsible for delays or failure in performance caused by events beyond our reasonable control including natural disasters, strikes, lockdowns, supply chain disruptions, or government actions.

16. Governing Law & Jurisdiction

16.1 These Terms shall be governed by the laws of India.
16.2 Any disputes shall be subject to the exclusive jurisdiction of the courts in Jodhpur, Rajasthan, India.

17. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Website after changes implies acceptance.

18. Severability

If any clause of these Terms is held unenforceable, the remaining clauses shall remain valid and enforceable.

19. Termination

We may suspend or terminate your access to the Website for breach of these Terms without prior notice.

20. Contact Information

For questions or grievances, please contact:

Javino Dry Fruits
Address: Jodhpur, Rajasthan, India
Email: support@javino.in
Phone: +91-8905354890